[MLB-WIRELESS] XP problems connecting to AP-3 hotspot

[Gary]

My suggestion that you don't even attempt to offer any sort of support for
anyones laptop. It seems that if they can't see any network, not just yours
then the problem is with their box and you should not be touching it.

However if you feel you need to help, I'd limit your help to asking them if
it's a corporate system and if so then they need to talk to their IT
department to resolve it, and if it's not I'd find a local PC shop to direct
them to.

But that's just me ;)

Regards,
g at z.


-----Original Message-----
From: melbwireless-bounces at wireless.org.au
[mailto:melbwireless-bounces at wireless.org.au] On Behalf Of Michael Borthwick
Sent: Sunday, 5 February 2006 12:47 PM
To: MW Wireless
Subject: [MLB-WIRELESS] XP problems connecting to AP-3 hotspot

Naturally at the bar (Horse Bazaar 397 Little Lonsdale St) we have  
free wireless access and this is proving very popular with customers.  
Our original AP-3 chassis failed however having replaced the chassis  
it appears rock solid with PowerBooks, PDA's and many Windows  
notebooks able to connect and surf it up.

However one or twice a week someone with an XP laptop will come in  
and be unable to see our network (or any of the several others  
networks in the area) even though everything appears to be set up OK  
on their machine and working.

There doesn't seem to be much configurability of wireless under XP -  
any thoughts of what might be going ?

Possible red herring: Are they corporate machines running an SOE that  
prevents them connecting to arbitrary AP's ?


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