[MLB-WIRELESS] DLink Warranty Line

[Ben Anderson]

I lost one a few weeks back myself.  No fire, just failure.  No output.  I
would certainly be interested in a post-mortem on your 'caught fire' device
to ascertain if it is a design fault with the device (I have a few of these
devices around the place)

I gave up on tech support and just bought a replacement.  No more dlink for
me.  I'm so-far impressed with draytek, but I'm yet to need their helpdesk,
so that one will have to wait and see.

What about it guys, what are your experiences with wireless company tech
support?  Who's left that's good?

Regards,
Ben.

>
> I purchaced a DLink-900AP+ about 6 months ago. Worked fine for the past
few
> months, then the PS caught fire. No idea how, its running on a proper
> sinewave UPS which also runs my servers. So I gather its almost impossible
> it was a surge, the logs on the UPS show no fluctuations for more than a
> month before the incident. The PS caused the AP to no longer work, after
> replacing the PS with a regulated 5V supply.
>
> Gave the warranty line a call, all sorted sending me out a form etc.
However
> I cannot believe how rude and inconsiderate the tech was on the phone.
When
> I told him what happend, I explained the incident. He was about to end the
> call, "Fax this number, tell us the part and we will send out a new PS".
> Obviously he didn't listen. So I explained again what happend, then
> 'schoffed' and got real shirty. Ended up with him getting irate and "I am
> going to email you a form, that you are going to fill out, send into us
with
> the supply and the AP. We will then decide if you will get a replacement".
>
> I like their products, but their support needs hell of a lot of work :-@
>
> -- Mathew
>
>
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